SERVICES

Customer engagement solutions

SERVICES

Customer engagement solutions

We engage with your customers and become your one-stop solution for various touchpoints across the customer lifecycle, right from pre-sales, sales, onboarding, and customer service to complaint management, customer retention, and collections through multiple mediums like voice, emails & chat.

We deploy best-in-class and client requirement-based systems, tools & technology solutions powered by AI & ML to give our customers and clients an omnichannel experience.

We are also a one-stop shop for all your technology-based business enablers such as voice blasts, WhatsApp services, IVRS, Voice and chatbots, bulk SMS, and missed call numbers including all telecom-related needs.

FEATURES

Customer Support

Customer Retention

Sales Support

Marketing Support

Analytics & Reporting

Backend Support

OUR EXPERTISE & CAPABILITIES

Presales

  • Qualify leads with utmost diligence – Sharing intelligence with you allowing you to source efficiently
  • We make sure to deliver impactful pitches as passionately as ‘you’ would
  • Scheduling customer meetings with you successfully is our priority
  • If the customer drops, we re-engage and make it happen
  • In case the customer is non-decisive, we give them space and re-engage at a suitable time

Sales

  • Qualify leads with utmost diligence – Sharing intelligence with you allowing you to source efficiently
  • Gauge customers’ interest in the product
  • Deliver powerful pitches for your services/products
  • Detail the benefits and unique selling points of your service/product
  • Drive closure through online payments or through your field team (Based on your preferences & processes)
  • In case the customer is non-decisive, we give them space and re-engage at a suitable time

Welcome / Onboarding / Verification

  • New customers are greeted with warmth
  • We ensure that they reap the benefits of the brand
  • Verifying that they are well informed about the benefits and the advantages that they have chosen enhance brand value/reinforces brand loyalty

Customer Service

  • Available for your customer whenever they want to reach out to us
  • Responding to their queries in a timely manner
  • Handling service requests
  • A single point of contact for all customer queries and requests
  • Taking complete ownership, enhancing their experience

Complaint Management / Grievance Addressal

  • Our omnichannel approach provides customers with a seamless experience and resolves their concerns
  • Taking complete ownership and delighting customers is our goal

Collection

  • Recovering both current due and overdue buckets
  • Aligning Revenue and Loyalty Objectives
  • Maintain a relationship with the customer even after the debt is recovered

Technology

  • Our telecom, CRMs & dialers are the best in the business
  • With voice bots and chatbots, you can reduce waiting time for your customers and your cost of service
  • We offer AI & ML-based solutions suitable to your needs and enhance customer experience along with widening your service windows
  • Bulk SMS service that provides immediate impact and reinforces engagement
  • IVR voice blasts for effective and focused Communication
  • Missed call services
  • Click to call for convenience at each touchpoint

Customer Retention

  • We personalize every interaction
  • Effective negotiation with empathy for the customer’s decision
  • Reinforcing brand image and commitment to customer satisfaction

Let's get started

At MIBS, we aim at enabling businesses to reach their true potential by augmenting strategic solutions.

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